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Home Party Business Customer Service

Posted by Deb Bixler

Bookings For Home Parties Popular Seminar

Our bookings seminars are always the most popular. Home party consultants are always looking for more bookings. This was a live seminar that opened with finding business at libraries and ended with customer service scripts. The recording is a 13 minute excerpt of the call covering the two topics.

Party Plan Customer Service Scripts

Most sales consultants have done customer service calls to their hosts. Have you ever thought of doing customer service calls to your customers? It is likely that you have literally hundreds of leads if you tap into customer service calls to past customers. Customer service for your customers, not just your hosts, is an awesome way to find business and get bookings.

The script for customer service that I referred to in the call is posted it below. Your customer service calls should focus on the customers’ needs, not your desires.

Party Plan Customer Service Calls

This is the customer service script that I often talk about on our training calls. You will find that this technique of customer service is very effect and is a comfortable relaxed way to cold call your hosts.Customer Service Script

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Home Business Leads – Tap Into Libraries

Posted by Deb Bixler

Direct Sellers – Generate Leads

Recently while on a personal day to another county in my area, I made a quick spur-of-the-moment stop at a library on my travel route and grabbed a card listing all the county libraries. The card had about 12 libraries listed with contact information. I already present events in my own county with various libraries. The events are a public service and also a lead-generation system for my business. All direct sellers can benefit from this source of free leads.

Time Invested Paid Off

I am really impressed with the return on my time invested. I spent one afternoon calling all the libraries on the list. About 4 hours total time was my investment. Those calls were received with terrific enthusiasm from the event planners. One library actually scheduled an event on the first call. That alone was enough pay-off for my time invested, but read on. I sent out hard copy information to 6 out of 12 of the calls. That is an exceptionally high rate of interest to the initial inquiry. I also sent an email to everyone I called, even if I had left a phone message. The following week, I made return calls to the libraries that I sent hard copy folders to.

Bookings Are The Result

My initial reason for stopping into the library was to be able to deduct my personal mileage from my income taxes. The result of this “whim”, or should we say inspiration, is that I now have 3 new library “gigs” on my calendar through the end of the year. I am also listed in the county library resource directory for special events. This is the county libraries’ guide to recommended library event providers.

Cold Call Libraries

Before you make your calls, set yourself up for success by planning. This is what you need to cold call libraries:

  • Get a list of area libraries
  • Know your offer (topic of event, fund-raising, etc.)
  • Write a script
  • Have a mailing piece (electronic and hard copy)
  • Schedule time for initial calls
  • Do the follow-up mailing (electronic and hard copy)
  • Schedule follow-up call time
  • Keep your calendar handy and be proactive in your conversation

The great part about calling libraries is that they answer their phones. Ask for the adult and/or children’s special event planner.  Share your services quickly, in under 10 seconds and ask a question about their needs.  When you stay focused on service, you will get really good results.  Yesterday afternoon, I got a call asking for a date from a library for a special event next March.  This library thing really works.

Home Party Plan Bookings Everywhere

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If you do not have enough business, most likely you are not taking advantage of all the opportunities available to you. I guarantee you that any “library events” will generate new clients for your business. The people you meet at this type of event will be totally unrelated to your existing client base. The time invested in soliciting libraries will pay off. The people who attend library events will be your future party plan bookings.




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Home Party Consultants “Fill Your Calendar!”

Posted by Deb Bixler

Home Party Consultants Want More

Bookings, Bookings, Bookings!

Every home party plan sales consultant I ever met wants more bookings.  In my opinion, one reason that this is such an issue for most sales consultants is the actual term, bookings.

What exactly is a booking, anyway?

  • An invitation to someone’s home.
  • A scheduled show.
  • A home party.
  • A fun gathering.
  • A good time.
  • A get-together

Don’t they sound nice? Booking is a technical term.  It is not friendly, nor is it encouraging to the guest, the consultant or the future host.  It actually is sort of an insult that makes it more difficult to schedule shows.

The word BOOKINGS is a turn off!

Find More Home Parties

The first thing that will help you schedule more shows is to start using friendlier terminology.

Does the dentist say to you: “I am going to extract your molar”?

No, he/she says: “I am sorry to say this, but I am going to have to pull your back tooth.”

I am sure you won’t be any happier about the situation, yet you will feel better about your relationship with the dentist.

find more bookings

Sales is all about relationships.  Eliminate the words BOOKINGS from your vocabulary! To schedule more shows, stop saying things like this:

  • When you BOOK a show, you get this…
  • The host gets a XZY when she BOOKS 2 shows.
  • If you have three BOOKINGS you get a ……

Start using the phrases like this:

  • When you invite me to your home, we will….
  • When you schedule 2 shows at your show, my gift to you is…
  • Whose house should we get together at next month?

At first this will be difficult and with time it will become second nature. I bet you will see a difference in the number of shows you schedule too.




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10 Steps to Increase Direct Sales in 10 Days

Posted by Deb Bixler

No Time Like The Present To Increase Sales

Even when it comes to your home party business, the old expression ‘there is no time like the present’ holds true. Don’t make the mistake that many sales reps make, and always be looking off into the future.

It is true that what you do now will affect your business the most three months down the road and yet there are certain things that you can do to generate instant income.

Now is always a perfect time to focus on developing your business through proactive marketing techniques. Game players see your score card for a discount code to apply to the Power UP program.

Ten Techniques to Generate Sales

Here are 10 steps or techniques to perform over a period of 10 days that will bring you instant cash flow now, and also a solid business down the road.

  • Practice Show: Pick a date (or two) for a show at your home next weekend or not more than a week away. Write out a short script about the new products, the change-over to Summer, or a new theme. Call all of your friends and relatives and tell them you are having a practice show to get ready for the new season. Just say: ‘I am making some snacks and practicing my new tailgate party, would you like to come over and help me practice?’ Or: ‘I am having a Summer outdoor show for practice. Would you like to bring the kids over and help me practice our Summer theme show?’
  • Wedding Shower Show: Pick a date to host a show in your home. As you call your guests for follow up or customer service, offer them an invitation to your Wedding Shower Show. Say something like this: ‘Everyone knows someone who is getting married this year. The XYZ Company has many perfect wedding items. Are you planning a wedding? Are you going to a wedding or shower? I am teaching participants how to create unique wedding favors, pick out gifts for the second marriage, and bridal shower gifts too. Get all your wedding shopping gifts done in one fun afternoon.
  • Tailgate Show: Go to kids’ or relatives’ soccer, baseball or other sports games. Create a kid-friendly theme like ‘Creating Photo Totes’ or ‘Scrap booking for the Athlete’ or ‘5-Minute Snacks for Hungry Soccer Players’ or some other theme that fits in with your product line.
increase party plan sales

Go to the game and open the tailgate, set up a card table, pass out catalogs, and provide lemonade and snacks.

  • Pamper the Business Day (aka Secretary Appreciation Day): You can call it what you want. The point is that you are providing a service to the boss to appreciate the employees. Call the dentist, chiropractor, bank or fitness center and tell them that it is Pamper the Staff Day/Month at XYZ Company. You are providing complimentary cookies and lemonade in appreciation for their professional services. Create an appropriate theme based on your products, such as Coffee Break, A Mug of Appreciation, Sweet Tooth for Sweet Staff, etc. Ask the office manager what time you should stop in with the trays. Put the gifts on real dishes and bring catalogs. Ask if it is OK to leave the books and what time you should return to pick up the dishes and any orders.
  • Perform a show or educational workshop at a school, church, sports club, Girl Scout group or library. Create three snappy titles and start calling. You could literally have a couple of these on the calendar within days.
  • Summer Teachers’ Shower: Act quickly on this one before the schools break for the Summer. This is a show to celebrate teachers who are having a baby over the Summer, a Summer birthday or wedding. Call all of the teachers you know and tell them you can come to the school and do an all-purpose shower for them in honor of all the teachers having babies, getting married, or having a birthday over the Summer. This would be an after-school event and you would arrive and set up as the classes let out. Then all the teachers show up, and you do a quick show. They buy for themselves and for the teacher(s) being honored. This is a huge market and can be done every year!
  • Apartment Community Show: Go to an apartment complex or residential development and ask the manager to distribute fliers to all the residents for a show. It could be a regular show in which the manager gets the host benefits for distributing the fliers. Or in most cases I have found that attendance is better if it is a fund-raiser show for the development. Returns from the fund-raiser will build or buy something for the community. The last time I did this, they used the cash back to buy a school bus stop booth for the kids.
  • Residential Development Show: If you can step out of your comfort zone, this works really well. Go around a development and knock on doors and say something like: ‘Hi, I am Deb, with XYZ Parties….some of your neighbors would like to have a XYZ Party show. Are you familiar with XYZ Parties? At XYZ Parties, we have fun, laugh and learn more about creating economical and unique solutions for year-round gift-giving ideas. At this point we are just trying to see if there is enough interest in the neighborhood from enough people to put a ‘get-to-know your neighbors’ party. If we decided to have one, would you be interested in some afternoon fun if you could bring the kids?’ After they say yes, then get the name and number and go on to the rest of the houses. Give each person a catalog or flier. After you have about 30 or 40 people, then change your script a little bit and say after the lead-in: ‘We have 40 people who definitely want to come. We are looking for a host. Would you be interested in receiving the host benefits and providing the beverages?’ Boom! Pick a date and you have a show!
  • Retirement Home Show: This is not a huge money-maker, yet it works every time and can be a consistent event on a monthly basis. The activities coordinators at local retirement homes and disability or rehab centers are always looking for entertainment for the residents.

Offer your services as a presenter. Create themes and economical product packages for the residents.

Use catalogs to generate sales with the staff. Usually the activities department needs funds for more activities, so a fund-raiser is a great way to go. Do not expect huge sales from the residents. Some will order if you create packages for gift-giving ideas that are affordably priced.

  • The Yard Sale Promo Show: This is a cool technique to involve the whole family and create income and leads with your business at the same time you are cleaning out the house and creating income with the annual yard sale. My neighborhood has a community yard sale every year. It’s actually coming up soon. I am not really a yard sale person, so I never would have one on my own, yet I always take advantage of the steady stream of “strangers” coming into the neighborhood, not to mention the neighbors who are mingling around and networking with each other. To take advantage of all the traffic and interest in the neighborhood, you only have to set up a business table within the yard sale activities. Selling product or inventory, taking orders, doing a small demo and collecting leads using prize drawing slips are just some of the things you can do at the Yard Sale Show. Have your family staff the yard sale area and you staff the business show area. Like an expo or fair, you must connect with your customers quickly.

Successful Direct Sales Consultants Love the Word ‘No’

Successful direct sales consultants love to hear the word NO because they know that you must hear no to get a yes. If you never hear the word no, then you are not asking enough. Get on the phone and start calling. These ideas can be thrown together within the next 10 days, they do not have to be a futuristic thing.




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Increase Sales In Home Party Plan Business

Posted by Deb Bixler

Create Desire At Home Party Plan Business

Selling The Benefit  = Increased Home Party Sales

Features never sell products. Benefits sell products. When you are talking about your products at a home party or out and about,  be sure that you are creating pictures for your guests using the benefits of a product.

This works even if you are not in a home party plan business.  The key is to create desire for your products, opportunities and services no matter what your business model is.

Features Are Your Business Product

A feature is about your product or your services.

  • The ball is orange.
  • The whisk is stainless steel.
  • The lip balm is petroleum free.
  • The vest is a polyester/cotton blend.
  • You earn free trips

A Benefit =Your Business Product Or Service Helps A Person

A benefit is more about the person and how your business services or products can help or bring value to the person.

  • Lots of kids came up to Johnny to play because of his bright orange ball.
  • The ball was easy to find when Johnny kicked it into the woods.
  • You can put this stainless steel whisk in the dishwasher.
  • This whisk will last a lifetime because it will never rust.
  • The lip balm does not dry out your lips even more.
  • This lip balm will stop the lip balm addiction, as it actually soothes your skin instead of drying it out more.
  • You can put this vest in the dryer because it is a poly blend.
  • You will never worry about this vest shrinking.
  • I took my husband on an all expense paid vacation to Cancun!

Business Sales Techniques For All Direct Selling Companies

This business sales technique will work for all direct selling companies.  This feature and benefit comparison will work with any product or service. Just sit down and list the features of all your products, offers or services. Then, next to the features, write a list of the benefits to the person.

Direct Sales = Emotions

People buy emotionally. Direct sales businesses work because of the emotional connection that is created between people.  The next step is to create an emotionally charged statement with each feature and benefit on your list. People shop and purchase emotionally, so create and memorize statements that draw out the emotional benefits of a product.

  • Johnny is so excited with the new friends he made at the park today, while playing with his orange ball.
  • I can’t believe I will never have to buy another wire whisk in my whole entire life! And it goes in the dishwasher too!
  • Ever since I started using this lip balm, my husband has commented on how soft my lips are.
  • Today I was rushing around and just pulled this vest straight out of the dryer and threw it on. Wash, dry and wear. It is so simple!
  • My husband and I renewed our wedding vows — all expenses paid by MyCompany, on the beaches of Cancun!

Get in the habit of sprinkling these emotionally charged statements that people can connect with everywhere you go.

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The law of attraction will work for you when you share the benefits of your products, services and opportunities at the grocery store, the mini-market, the hairdressers, the dry cleaners, at the show, at the dog kennel……….

Power Up For Professional Results is a 8 CD/MP3 set of systems that will bring you unlimited business. I promise!

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CreateACashFlowShow content is copyrighted. You may share it on the web using a short excerpt & an active hyperlink back. Please do not republish any content in its entirety on the web. For offline use please credit the article to Deb Bixler & include the website: CreateACashFlowShow.com

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