Improve Direct Sales-Smile When Talking On The Phone!
Direct sales and home-based sales is now a multi-million dollar industry that is growing larger every day. The autonomy provided the sales business consultant is a double-edged sword. Independence often makes sales reps feel as though they have no one to turn to for advice and suggestions. Fear no more. One of the most powerful techniques for expanding your business that will improve your closing or conversion ratio is also one of the most time-honored techniques in sales and it is FREE!
| As a direct sales consultant who is responsible for her or his own success, you will benefit by incorporating this powerful technique into your sales arsenal. |
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Whenever you are on the phone with a potential client (or in person for that matter) there is one simple thing you can do that will tilt the odds of success in your favor drastically: smile.
This may seem like a silly suggestion at first, but experience and science tell us differently.
In his 1937 classic book How to Win Friends and Influence People, self-improvement proponent and world-renowned trainer Dale Carnegie states:
“The effect of a smile is powerful—even when it is unseen. Telephone companies throughout the United States have a program called “phone power” which is offered to employees who use the telephone for selling their services or products. In this program they suggest that you smile when talking on the phone. Your ‘smile’ comes through in your voice.”
Sale Consultants Smile On The Telephone!
Experts such as Zig Ziglar and Brian Tracy also discuss the importance of smiling when dealing with people. So how does smiling while on the telephone help achieve success in direct sales?
First of all, get over the idea that smiling while talking on the phone is silly. Remember the age-old sales adage “smile and dial?” Well, there is good reason for that piece of advice. Instead of focusing on the fact that you are speaking on a telephone, mentally erase that “barrier” between you and the other party. Pretend you are speaking with the prospect in person. That being said, you should sit up straight or stand up while speaking on the phone. While slouching in your chair might feel comfortable, sitting up straight makes you attentive to your conversation and gives the other party the impression that you are focused on their needs.
Business Is Better With Simple Tip
You will definitely achieve more success with this simple business (and personal) technique. Most of our communication, both verbal and nonverbal, comes from our face. Smiling makes your tone happy, warm, and friendly, which makes you sound calm and confident. You do want to come across as warm, friendly, and confident, right?
Since smiling on the telephone is new, use a mirror to gauge yourself and develop the habit of smiling while dialing. After a while it will be an ingrained habit. Think about how excited the prospect will be when you are able to solve their problems through your products and/or services. Think about how helping your customer results in generating income. These thoughts should be enough to get a smile on your face. Think about your friends and family, as well as other positive thoughts that will keep you in a good mood with a smile on your face.
Business and Personal Benefits Of Smiling
• Boosts the immune system
• Increases positive affect
• Reduces stress
• Lowers blood pressure
• Enhances other people’s perception of you