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Customer Service Follow Up: Is It Out Of The Box?

Posted by Deb Bixler

One of the best ways to get more home party bookings is to perform customer service follow up calls after your guests receive their products.

I call these out of the box calls.

Customer Service Follow Up
An OOTB customer service follow up call is just one more way to offer dynamite customer service to your clients and keep them loyal to you!

They should be made to the hostess soon after the shipment is received and to the guests within 2 weeks after receiving their products.

Out Of The Box Customer Service Follow Up

Out of the box follow up calls are exactly what they sound like….

A call to the hostess or guest to ensure that they have gotten the products out of the box.

  • In the hostess’s case the goal is to be sure that s/he delivers the products to the guests in a timely manner.
  • In the guest’s case the purpose is to get them to use the products within the warranty period and reconnect.

Hostess Coaching OOTB

How many times have you been at a show and a past hostess walks in with the products for her friends from her show (6 months ago)?  That just makes YOU look bad!

Part of being a distributor is to coach the hostess to get the products delivered to the guests within a timely manner.

Something like this:

“Hi Lisa, this is Deb with MyFantasticCompany!

Just wanted to check to see that you got the shipment. It should have arrived yesterday or today…. there are 6 boxes and occasionally they do get separated in travel so don’t worry if one is missing.

After they all arrive, please open them and distribute your products ASAP. Let me know if anything is missing or broken. If there are any problems MyFantasticCompany pays return shipping for 45 days so, let me know ASAP!

As you distribute the bags tell everyone to use them right away and if they have any questions or issues give me a call!”

Customer Out Of The Box Calls

The OOTB call to your individual clients is extremely effective for creating customer loyalty as well as booking parties.

Don’t make it your mission to get bookings – just make your OOTB call to serve the needs of the guest.

Check to see if anything is broken, ask if they have use or care questions and offer suggestions on how they may use their items.

If you get a window of opportunity to offer them something use it, but do not push bookings….

When making customer service follow up calls you are developing your relationship.  They will remember your great services and call you when they need something!

I guarantee that the routine of consistently conducting OOTB follow up will bring you bookings…  some immediately and others down the road.

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Learn How To Play The Ice Breaker Bingo Game

Posted by Deb Bixler

Meeting ice breakers are an important ingredient in direct sales training and should be incorporated into every business meeting.

Ice breakers serve as a great way to introduce people, start conversations, and motivate people to interact at an event. They are perfect for staff meetings, to kick off an event or to begin direct sales training meetings.

The best managers, business owners and team leaders use ice breakers to initiate meetings and enhance team cohesiveness.

A good ice breaker can help build team chemistry, generate enthusiasm and get team members to become involved. They can range from silly games to formal introductions.

They can be creative, insightful, or humorous. Breaking the ice with games can help to create and build team cohesion.

The Ice Breaker Bingo Game

Click the image to save or print a full sized bingo grid like the one pictured below.

Icebreaker Bingo GameOne of the best ice breaker games to get team members and groups chatting and interacting is the ice breaker bingo game.

It’s a little silly, but most people enjoy it as it helps to create an informal and friendly atmosphere.

It works like this:

Prior to the meeting, use paper or poster board to create some game boards.

Inside small squares on the boards, fill in various characteristics, attributes and personal qualities.

The boards will look similar to bingo boards, only the squares will have personal characteristics instead of numbers.

This related article on Bingo Games For Parties has a blank printable bingo grid that you may want to download to enter your own criteria.

Some of the possible items can be:

  • Was born in a different state (than the one in which the meeting is taking place)
  • Wears size 9 shoes
  • Is left-handed
  • First name begins with “T”
  • Owns a Japanese car
  • Has been to Hawaii
  • Has been to more than 10 countries
  • Played a varsity sport in high school

The list of characteristics or personal facts is endless.

In an ideal world you may have more than one set of cards with questions on them. If you really want to get serious there are websites that allow you to create your own bingo cards. Just search for “make bingo cards’ and several will show up.

Be as creative and humorous as possible without being offensive or exclusionary. The more humorous and creative, the better the game will work as an ice breaker.

During the networking portion of the meeting, everyone receives an ice breaker bingo game card.

They then talk, chat and network with other team members and attempt to match each square with a person in the room.

For every characteristic that matches, the team members should write down one item or person’s name on each square.

Prizes for the top three BINGO finishers are up to you, but the real prize is that a team that engages with each other benefits more from the meeting and comes back again to see their friends.

Pick Networking Games For Group

There are a few important keys to making meeting ice breakers effective.

The first key is to understand your team or audience.

Don’t make an introduction game silly or puerile if you feel that your audience is more serious.

Everyone enjoys a little silliness, but playing games too childish for your audience will only serve to make you seem foolish. Another key for implementing and using the right ice breaker is complexity and timing.

The type of ice breaker will depend on the length of the time for networking as well as the size of the group. Understanding your audience will help you create an ice breaker that is an ideal fit.

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2 Booking Queens On The Radio!

Posted by Deb Bixler

Last night on the Home Business Radio we had two booking Queens talking BOOKINGS at the same time!!

Melanie Parker, the bookings Queen from down-under joined Deb Bixler, the US bookings Queen on the show to share strategies on getting more bookings at every party.

You can listen to the first set here and/or check the schedule to listen to the full show which will broadcast daily through 10-7-14.
Home Business Radio

The Booking Queens!

Melanie shared 4 tips to book two or more parties at every demonstration without being pushy.

Each of the four techniques to apply to your show that will generate more bookings were discussed: one tip in each radio show segment.

  1. Get the guests to like you – People don’t invite strangers over to their house!
  2. Run a hands on demo – let the guests touch the products.
  3. Choose your words carefully – tell them what you want!
  4. Offer, don’t ask!

Download The Note Taking GuideDownload the guide with the 4 tips for becoming more effective at getting bookings and plan to listen to the full home business radio show sometime before October 7, 2014 at the following schedule:

Daily Broadcast Times:

Mon: 10 AM PST | 11 AM MST | Noon CST | 1 PM EST
Tues: Noon PST | 1 PM MST | 2 PM CST | 3 PM EST
Wed: 5 PM PST | 6 PM MST | 7 PM CST | 8 PM EST
Thurs: 5 AM PST | 6 AM MST | 7 AM CST | 8 AM EST
Fri: 3 PM PST | 4 PM MST | 5 PM CST | 6 PM EST
Sat: 5 PM PST | 6 PM MST | 7 PM CST | 8 PM EST
Sun: 3 AM PST | 4 AM MST | 5 AM CST | 6 AM EST

–>On any computer just go to CashFlowShowRadio.com to listen!
–>On your phone or tablet download the ‘wsRadio’ app and tune in at the appointed times.

Please Support The Radio Show Sponsors! The Client Angel is software to organize your home party office and stay connected! Client Angel Party Plan Follow Up Software


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Melanie Parker Of AU Shares Tip

Posted by Deb Bixler

Melanie Parker, the Australian party plan expert, will be our guest this week (Live Wed. 9/24 – broadcasting daily through 10/7) on the Cash Flow Show – Home Business Radio.

Melanie ParkerMelanie will teach you how to fill your calendar and how to keep it full, so don’t miss the show!

Melanie Parker’s
Tip from the Top

Your goal is to create a problem for your guest……

You want every guest to fall in love with so many products that they can’t afford to buy them all!

Put your products into your guests hands so that they fall in love with them!

While passing your products around the room, encourage them to find at least 3-4 products that they love!

In doing this you are actually creating a problem for them!

The problem?

Well of course they love the products so much that they want them all but most likely can’t afford to buy them all!

Which, of course, is exactly what we want!!

You have the  perfect solution to offer them:

  1. Say yes to the “Income Opportunity” so you own the whole kit as a consultant
  2. Say yes to hosting a party so that you can earn a FREE shopping spree!

By doing this we first create the desire for every guest to own your products and that  will in turn increase sales, bookings and even new recruits that join your company!
Melanie Parker
“NEVER EVER Run out of Bookings AGAIN!”

Melanie Parker
Founder of Party Plan 123 & Creator of ‘The Road Map to Party Plan Success’

Join Deb and Melanie Parker on Home Business Radio and learn more of Melanie’s creative ideas to fill your calendar into the new year!

The CashFlowShow Radio premium sponsor is MyEsig.
Get a professionally branded email signature that tracks clicks! direct sales business signatures


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How To Ask For Referrals – Tip #47

Posted by Deb Bixler

I just realized that it has been a couple of weeks since I elaborated on one of our many direct sales bookings tips….

Tip # 47 is to ask for referrals!

Referrals are basically warm leads, so learning how to ask for referrals is definitely worth the time.
How To Ask For Referrals
Nielsen has reported that 84% of consumers trust recommendations from their friends.

Referrals can be from customers, friends, family, other companies or service providers and even other direct sellers!

How To Ask For Referrals

Your customers’ friends are your best future customers!

When I was doing 20 home parties per month I had a self-inking stamp that I used on the back of my business cards and handed out at checkout.

It was pretty simple but it worked!

There are 4 things you can do that will increase your chances of actually getting referrals.

  1. Be proactive in asking for referrals and make it a habit.
  2. Ask for a referral or introduction that is specific.
  3. Write out a few scripts for yourself to use when asking for the referral.
  4. Make referrals yourself!

One of the reasons we often do not ask for a referral is because we may not be comfortable doing so.

When you take the time to script out a few sentences asking for referrals, then start using them, you will get better at asking. The more you ask the better you get and the more comfortable you will become!

Make Asking For Referrals A Program

Create a program for your referral marketing strategy. You will need an incentive and a promotional plan as well as a tracking technique.

What are your goals, incentives and results!?

Whether your referral program will focus online or off, it starts with a compelling reason to share you, your brand, products or services.

Successful offers are typically generous such as free goods, discounts, loyalty card credits, gift cards, and charitable donations.

Try different incentives and see which work best.

Promote your referral program throughout your party experience… Don’t wait until the show is closed to ask for a referral. Talking about it during the show or even during hostess coaching will generate more referrals.

Your referral program should be easy to share with friends both online and off! This could including email, personal URL, Facebook, Twitter, and Google+.

Make sharing easy and they will share!

Once you have a plan and start practicing how to ask for a referral you will start getting referrals!

Support The Radio Show Sponsors!
The DSWA Coaching Program Is The Top Leadership Training In The Industry! DSWA training


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CreateACashFlowShow content is copyrighted. You may share it on the web using a short excerpt & an active hyperlink back. Please do not republish any content in its entirety on the web. For offline use please credit the article to & include the website: CreateACashFlowShow.com

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